The Uniforme Conditions Horeca (UVH) apply to all agreements entered into by us. These are available for inspection with us and will be sent free of charge on request without delay. The UVH are binding on everyone who uses our services. These terms and conditions also apply to reservations made via booking channels other than our own, the so-called third party websites.
Download our term & conditions here
Cancellation Policy Individuals:
When a reservation for accommodation only, with or without breakfast, has been made for one or more individuals for cancellation of that reservation, the following percentages of the reservation value must be paid by the customer to the Catering Establishment (unless otherwise agreed in writing): cancellation:
More than 1 month before the start date 0%
More than 14 days before the effective date 15%
More than 7 days before the effective date 35%
More than 3 days before the effective date 60%
More than 24 hours before the start date 85%
24 hours or less before the effective date 100%
Cancellation policy Groups (definition group, party of 6 people or more)
When a reservation for accommodation only or in the form of an arrangement, with or without breakfast, has been made for a group, the following applies to cancellation of that reservation (unless otherwise agreed in writing). In the event of cancellation before the time at which the first catering service will have to be provided pursuant to the Catering Agreement, hereinafter referred to as "the commencement date", the customer is obliged to pay the following percentages of the reservation value that must be paid by the customer in the event of cancellation to the Catering Establishment :
More than 3 months before the start date 0%
More than 2 months before the start date 15%
More than 1 month before the start date 35%
More than 14 days before the effective date 60%
More than 7 days before the effective date 85%
7 days or less before the effective date 100%